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Business of Dentistry

Dr. Russell Kirk is a private practice oral surgeon who is on a mission to help dentists succeed in the business and clinical aspects of practice ownership. On the podcast he shares experiences from his own practice. He also interviews influencers in the profession to get additional insights. His discussions focus on fixing broken business systems in dental offices, reducing overhead while maximizing profit, recognizing burnout and battling against it, building healthy teams, creating positive customer experiences, improving self awareness and mindset for dentists (in life and practice), and creating successful marketing plans. The Business of Dentistry features practical strategies for dentists interested in improving and growing their businesses.
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Now displaying: Page 1
Nov 26, 2019

I’m coming clean.  In this episode, I will discuss some recent patient situations I’ve been in where I didn’t feel I handled myself in the best way possible and how to cut ties when it has to be done. Communication is a key to good chairside manner. Sometimes, those lines of communication break down. It may be a significant other who tries to control the conversation instead of the patient. It may be a conflict in personalities. I’m here to tell you that you are going to run into some patients that you are glad to see go. You might feel guilty but, in the end, you will likely realize it’s for the best.   

Sometimes you might come across a patient who disagrees with your professional opinion. You may have feelings of frustration or even guilt when this happens because your goal is to help as many people as you can. Having a patient try to drive treatment that goes against your professional opinion can be disheartening and as professionals, we have to accept that we can’t help every patient who walks through our door.   

In this episode, you’ll hear:

  • Conflicting feelings when you let a patient go
  • The importance of feeling comfortable with patient communication
  • When a significant other drives the conversation instead of the patient
  • How to diplomatically turn down a patient
  • Approaching your patients with a calm and peaceful mindset
  • Being ok when we can’t help a patient

 

Resources mentioned in this episode:
Peaceful Practice Podcast

Peaceful Practice

Dr. Alan Mead

Dr. Dawn Kulongowski

Business of Dentistry

Voices of Dentistry 2020

 

Connect with Russell:

Dr. Russell Kirk

Podcast

Facebook - https://www.facebook.com/businessofdentistrypodcast/

IG - https://www.instagram.com/businessofdentistry/

Twitter - https://twitter.com/businessdentist

LinkedIn - https://www.linkedin.com/company/business-of-dentistry/

 

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EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com 

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